need help? contact us anytime:
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Where do you ship?
We ship to all states within the United States. We do not currently ship internationally.
How much does shipping cost?
Within the 48 contiguous United States, we offer free shipping on orders over $50. Our standard UPS Ground option for all other orders within the 48 contiguous states will cost $2.99. Additionally, we have air shipping options to Alaska or Hawaii and expedited shipping options. Pricing for these options vary depending on size of order and shipping address.
How long will my order take to arrive?
Most orders arrive within 5 business days, however our UPS ground shipping can not make a guarantee. If you need a guaranteed arrival date, you can select an expedited shipping option. To determine which shipping method to select, calculate the time from our warehouse (Louisville, 40299) to your door here. Orders placed after 3pm EST will go out the following day. You'll receive a Shipping Confirmation email as soon as your order heads out into the world, so you can track its every move. If for some reason you're having trouble receiving or finding your tracking information or order, please call us at (877)721-4338 from 10am–6pm ET, Monday–Friday or email email@example.com. We’re here to help.
Can I pick my order up in person?
We appreciate your craftiness, but we cannot arrange an order pick up. All orders ship from our warehouses. We don't sell product in our Brooklyn office.
Help! Why did only part of my order arrive?
Depending on inventory, your order may arrive in multiple boxes. Please be patient for the rest of your order to arrive, as it will likely be just behind the first box you receive. You can always track your full order by visiting your Susty Party profile, or using the Shipping Confirmation emails that we send as soon as your order heads out into the world. If for some reason you're having trouble receiving or finding your order, please call us at (877) 721-4338 from 10am–6pm ET, Monday–Friday or email firstname.lastname@example.org. We’re here to help.
What is your return policy?
You can return all unopened products to our Susty Party warehouse for a full product refund, up to 90 days after you place your order. We only ask that you cover the return shipping charge. Shoot an email to email@example.com to initiate a return.
What if I need to change or cancel my order?
We ship orders very quickly, which limits our ability to change or cancel them. Reach out to us as soon as possible and we’ll see what we can do. You can always return the items for a full product refund.
Can I buy your products in stores?
Yes! Susty Party products are sold in Whole Foods Markets nationwide. We're also in Gourmet Garage (NYC), Whisk (NYC), Balducci's (NY, VA, MD, CT), Earth Fare (Southeast coast), and Mom's Organic Markets (MD, VA).
If I have a question about my order, who do I contact?
Any questions can be directed to firstname.lastname@example.org. For immediate support please call us at (877) 721-4338 between 10am–6pm ET.
Can Susty Party sponsor or donate products?
Due to the high volume of requests, we cannot donate products or sponsor events at this time. We do, however, offer discounts through our Facebook page (after you like us, click the Monthly Deals box) or if you sign our Mailing List!
How do I set up a wholesale account?
If you are a retailer and would like to carry Susty in your store or are looking to setup a Food Service Account, please contact email@example.com. Download our product catalog here. Or, you can buy Susty Party directly through our trusted distributors: UNFI, Associated Buyers, Avenue Gourmet, and KeHE.
Can I receive a bulk order discount?
We've already built discounts into our bulk pricing!
When will an out of stock product be back in stock?
In the event of a shortage, products are usually restocked within 2-3 weeks. Sign up by clicking Notify Me on the product page to be emailed as soon as the product is restocked.
How long do the Susty Party straws last?
We here at Susty Party HQ go all day sipping cold drinks through our straws without a problem - they are made in America strong! However, the straws will not work in hot liquids. We have also found that results may vary with thicker beverages like smoothies or milkshakes.
How sturdy are your Susty Party plates and bowls?
Our Susty Party plates and bowls are very sturdy. From a big burger to soup to a jumbo ice cream sundae, these plates and bowls will hold just about anything. They are also microwave, oven, and freezer safe. They are not designed to be reused and are not dishwasher safe.
Do you have lids for your Susty Party cups?
We currently do not have lids for our 10 oz and 16 oz Susty Party paper cups.
Are your products made in Brooklyn?
We design in Brooklyn, however each product is made in a different, specialized factory outside of Brooklyn. We partner with nonprofit facilities in Cincinnati, Ohio and Wichita, Kansas who employ the blind and visually impaired. We also work with factories in California, New York, Indiana, Wisconsin, and British Columbia.
Do Good Questions
How do I compost your products?
If you live in Portland, Seattle, or San Francisco, you can toss the products in your curbside composting bin. Our cutlery, plates, bowls, napkins and straws are home compostable, meaning they will decompose in your backyard mulch pile. Rip the product into small pieces to speed up the process. Our other products require the high temperature and grinding technology of an industrial facility. Facilities may not be available in your area, but here’s a pick-up service that might set you on the right track.
How long will it take for your products to biodegrade?
Based on tests, our plates and the bowls can break down in a home compost in under 40 days, or under 10 days in an industrial compost. The cutlery can biodegrade in 30 days in a home compost. Results will vary, due to many variables like temperature, moisture, and ventilation. All Susty Party products meet the ASTM D6400, D6868 or EN13432 standards to biodegrade in an industrial compost facility in under 90 days.
What if industrial composting isn’t available in my area?
We suggest using reusable products as much as possible and reminding your guests to reuse their cups and plates. It’s a bummer to send things to the landfill, but at least Susty products will always create jobs for the blind and be made from renewable, nontoxic, and plant based materials. It’s a step in the right direction.
What is a Certified B Corporation?
An independent, rigorous, and transparent standard to quantify a business' capacity to create environmental and social good. And yes, Susty is a proud Certified B Corp!
Are you hiring?
When jobs become available, we will post them here. Be sure to sign up for the mailing list to get first notice!
What does "Susty" mean?
“Susty” is short for “sustainable.” To us, it means sustainable, fun, and stylish!
Can I get a Press Kit and High Res Images?
Our press kit and press images can be found here. Feel free to use and repost anything!
How can I schedule an interview with the founders?
Contact Hailey Hayman (firstname.lastname@example.org) with all press inquiries.